Return & Exchange

Shaperin products are warranted to be free of defects in material and workmanship for 30 days from date of purchase. This warranty, however, is not a guarantee against normal wear and tear. Nor does it apply to product that has been damaged by misuse, neglect, accident, modification or unauthorized repair or product purchased from an unauthorized dealer or seller.

If you believe your product is defective, please contact us at service@shaperin.com and include the following:

Pictures of:

- Internal tags showing style number and size

- Product in its entirety

- Bottom of soles showing tread

- Defective area

- Proof of purchase within 30 days from Shaperin website.

- Explanation of problem

You’ll receive an email when the team has review your claim. Please allow 7-10 business days for a response.

After the return/exchange request has been authorized, our customer service will send you a Return&Exchange address to you.

Please ship the items back to the address we provide to you, please include the order number.

*We DO NOT accept the return packages without our Return Authorization.

*We DO NOT accept the return packages by freight collect.

Please do email us the tracking number to service@shaperin.com after you have shipped your package.